2002-2006 Microsoft Windows Vista mobile knowledge workers experience

Employment context:

User Experience Research Lead on Microsoft Windows Vista MSX experience initiatives.    

Responsibilities included:

1. Scoping the Mobile Knowledge workers experience with legacy Operating Systems identifying and prioritising experiences to target for improvement. The development of the defined experience crossed Microsoft divisional boundaries, for example between Windows Mobile Embedded Device and Windows divisions.
2. Collating and synthesizing knowledge distributed throughout the company, and filling gaps in our knowledge by contextual interviews with mobile knowledge workers, constructing and fielding large scale surveys of mobile knowledge workers.
3. Regular updating of the experience score-card though iterative usability lab studies run by myself on experiences including Wireless Networking,  ”Windows Meeting Space“, “Windows Mobile Device Center” and power management.  Often this involved influencing and leveraging the targetting input of colleagues throughout Microsoft, to ensure extensive iterative testing of core experiences,  formal benchmarking and effective running of Beta release longitudinal field trials on Windows Vista Tablet PCs.

Conference paper reviewer: Human Factors in Computing Systems 2006

Influential colleagues

• Hillel Cooperman
• Tjeerd Hoek
• John Pruitt
• Jonathan Grudin
• Gayna Williams