2006-2007 Microsoft Office Live Meetings experiences

Employment context:

Lead User researcher on the Microsoft Unified Communications Group (UCG) experience team

Responsibilities included:

1. Defining my responsibilities and persuading the product management team the activities were appropriate to provide effective design development direction of the Office Live Meeting family of products and services.
2. Identifying users’ mental models of current and future possible online conferencing service abilities using a free card sort to evaluate the product’s complex Information Architecture.
3. Comparing online conferencing experiences, market competitors, experience innovators, Microsoft products and services.
4. Developing a UCG products and services score-carding,  experience tracking, process.
5. Establishing a data backed taxonomy of meeting types through initial case studies, contextual interviews, planning to field a survey that can be factor analysed to identify distinct meeting types.

Microsoft Office Live Meeting 2007 Demonstration (Web link)